Accounts & Billing

Your Astral account controls identity, terms acceptance, subscription status, feature access, notification destinations, public profile, and connected services.

Sign in and verification

Astral supports email/password, passwordless one-time-code flows, Google, and Apple entry points where enabled. Signup and reset flows use verification codes; a passwordless account can later be prompted to add a password.

Phone verification is separate from sign-in and can be required before enabling SMS notification delivery. A verified account email can be reused as a verified notification destination when it matches the profile email.

Account settings

Settings includes account and profile information, subscription and live feature access, notification profiles, broker connections, MCP connection setup, and other preferences according to rollout. The public profile is optional and exposes only the fields and publications described in Profiles & Following.

Subscription and checkout

Public checkout creates a Stripe subscription session for Astral. Eligible new customers can see the introductory first-month offer. Existing subscribers can open the billing portal or use the subscription controls presented in Settings.

If checkout fails, confirm you are signed in, return to Pricing, and retry. Do not submit repeatedly if the payment provider shows an ambiguous completion state; check subscription status first.

Feature access

The app loads an account-specific feature-access response containing the subscription tier, effective tier, usage, remaining capacity, temporary grants, and pending downgrade actions. This live response overrides general marketing summaries for your account.

See Plans & Limits for the standard comparison.

Downgrades and cancellation

Loss of an entitlement can reduce limits or stop broker-connected workflows. Astral can schedule demotion actions when current usage exceeds a new allowance. Review active strategies, broker connections, alerts, and saved work before changing plans.

Authentication lifecycle

The browser session and a broker authorization are separate. Signing out of Astral ends the application session but does not close brokerage positions or necessarily revoke the broker connection. Conversely, a broker connection can expire while the Astral account remains signed in.

If Terminal repeatedly returns to sign-in or stays blank after authentication, start a fresh sign-in flow in one tab and avoid opening several verification links. If the issue continues, include the approximate time and route in a Help request without sending the verification code.

Understanding effective access

Your named subscription tier is only one input. The effective access response can include trials, staff or VIP grants, phased rollouts, temporary promotions, grandfathered Plus access, and pending downgrade work. This is why two accounts with the same public tier label can temporarily see different capabilities.

Feature gates usually distinguish between:

• usage limits, which replenish on a defined schedule;
• capacity limits, which count currently saved or active records;
• entitlements, which turn a capability on or off;
• temporary grants, which alter access for a limited period.

Read the message in the product gate before upgrading or deleting work. Reaching a daily usage limit requires a different response from reaching a saved-strategy capacity limit.

Billing-state troubleshooting

After checkout or a portal change, allow the return flow to refresh subscription state. If the app still shows the old access, reload once and reopen Settings. Do not start a second checkout until you have checked for an existing subscription or payment confirmation.

For a failed or incomplete payment, Stripe and the account subscription view are the relevant sources. Astral support should never ask for a full card number, password, or one-time sign-in code.

Before changing plans

Review active connected deployments, Astral Paper portfolios, manual-trading access, broker connections, alerts, saved strategies, and any scheduled demotion notice. Decide which records to stop or remove deliberately. Then verify the broker after the plan change, especially when connected execution was active.